Shipping and Returns
For all USA orders that are not regular sunglasses, its important to remember that we manufacturer the lenses especially for each customer, some orders are quicker, some other orders may take a bit longer. this is the reason that we are commiting for up-to 14 business days delivery time (up to 9 business days to manufacturer plus up-to 5 business days to deliver). if you need it quicker, please choose faster shipping plan. as a rule of thumb you can assume that single vision lenses will be shipped faster than progressive lenses.
We offer FREE standard Shipping on all orders (worldwide free shipping) .
International rates, we do our best to make everything as simple as possible. we have customers from many countries and each country is working with different shipping vendors. we have choosen to ofer 2 simple postage options: regular and express. if you would like to know more about the exact vendor that is being used per specific country, please to email us email@example.com
Standard Shipping: UPS Mail Innovations (with tracking code) 3-5 days FREE
Premium Service: UPS 2nd day (with tracking code) 2 business days, $19.95$
Standard International Shipping: First Class UPS (no tracking code) (2-3 weeks) – FREE
Premium international service: USPS Priority Mail International (with tracking code) (5-7 days) - 29.95$
We ship to all the countries. if you are not sure... please email us
our return policy is very simple:
We accept any return made with 30 days for any reason. No fine print, no arguments.
we will ask you for the return reason, not to argue or to change your mind but to understand the reason of the return in order to improve our process in the future
Prior or returning, please contact our customer service at firstname.lastname@example.org in order to recieve return code and address that will help us to speed the process